Quick answer
How do I report abuse on a domain registered through Wardmint?
To report a Wardmint domain, email [email protected]; no account is needed. Phishing, malware, botnets and fraud that takes money from victims lead to action within 24 hours of a well-documented report, and child sexual abuse material is handled immediately, with a report to the competent hotline or authority. Each report gets an acknowledgement with a reference number.
The abuse desk in short
| Address | [email protected] |
|---|---|
| Who can report | Anyone, without an account, a login or a form |
| Acknowledgement | an acknowledgement with a reference number |
| Phishing, malware, botnets | Action within 24 hours of a well-documented report |
| Fraud that takes money from victims | Action within 24 hours of a well-documented report |
| Child sexual abuse material | Handled immediately, with a report to the competent hotline or authority |
| Trademark disputes | UDRP; the domain is locked within 2 business days of a request from a UDRP provider |
| Any other complaint | Reply within 2 business days |
1. Who can report, and how
Wardmint registers defensive domains for crypto projects. It is operated by DomaineGoat LLC, incorporated in Panama, and domains are registered through our ICANN-accredited registrar partner.
Write to [email protected] from any address. There is no form and no account. Send one email per domain, or one email that lists the domains of a single campaign, in English if you can.
2. What a useful report contains
A report that shows the abuse is acted on faster. Include:
- the domain and the exact URL where the abuse appears;
- the type of abuse: phishing, malware, botnet or fraud;
- evidence: a dated screenshot (UTC), the email with its full headers, a file hash or a scan result;
- the date and time you saw it, and whether it was online when you wrote;
- a way to reach you, if you want the outcome.
For child sexual abuse material, send the link and nothing else. Do not download, copy or attach the material, and also alert your national hotline.
3. What happens to each type of report
| Type | Examples | Our response |
|---|---|---|
| Phishing | Fake login pages, wallet-connect pages that imitate a project, DNS records that send users to a fake site | Action within 24 hours of a well-documented report |
| Malware | Domains that serve or control harmful software | Action within 24 hours of a well-documented report |
| Botnets | Command-and-control domains | Action within 24 hours of a well-documented report |
| Fraud that takes money from victims | Fake airdrops, wallet drainers, investment scams, impersonation of a project | Action within 24 hours of a well-documented report |
| Child sexual abuse material | Any such material | Handled immediately, with a report to the competent hotline or authority |
| Trademark disputes | A name that copies a registered mark | UDRP; locked within 2 business days of a request from a UDRP provider |
| Other complaints | Copyright, defamation, political or competitor complaints | Reply within 2 business days; no action on the complaint alone |
4. Trademark disputes
A trademark dispute follows the Uniform Domain-Name Dispute-Resolution Policy (UDRP). The mark holder files with an approved provider, not with us. The domain is then locked within 2 business days of a request from a UDRP provider, so it cannot change registrar or registrant while the case runs, and the panel's decision is carried out. The guide to filing a UDRP complaint describes the procedure.
5. Complaints that need a decision
A complaint about copyright, defamation, politics or a competitor leads to no action on the complaint alone. We act on such a matter when a decision binds us, for example a Panamanian court order. We do not judge the merits of these disputes ourselves.
6. Domain protection and abuse
Domain protection does not change this policy: a domain with the option follows the same rules and timings. The option adds one step, a person who reads every complaint before any action on the domain. That review exists only for domains with the option.
7. Registrant data
A report does not give the sender access to the data we hold about the registrant. We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case.
8. Other places to report
Report the same site in parallel to the host of the website, who can remove the content while the domain stays online, and to the registry of the extension. The registrar's abuse contact is in the public RDAP record of the domain. The guide to reporting a phishing domain lists the other channels. Rules for customers are in the acceptable use policy.