Quick answer
How do I contact Wardmint?
Email [email protected] for orders, top-ups, DNS, renewals, transfers and corrections to this site, or [email protected] to report a phishing site on one of our domains. Support: email replies within 12 hours, 7 days a week, including help with DNSSEC, CAA records and abuse reports. Write in English and name the domain concerned.
Contacts
| Support | [email protected] |
|---|---|
| Abuse reports | [email protected], no account needed |
| Support replies | email replies within 12 hours, 7 days a week, including help with DNSSEC, CAA records and abuse reports |
| Abuse acknowledgement | an acknowledgement with a reference number |
| Language | English |
| Operator | DomaineGoat LLC, incorporated in Panama |
| What we never ask | We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat |
Which address should I write to?
| Your case | Address | Include |
|---|---|---|
| A payment, a top-up or a refund of the minimum-top-up part | [email protected] | The coin, the amount and the transaction ID |
| DNS, DNSSEC, CAA or forwarding | [email protected] | The domain and what you set |
| A transfer or the EPP code | [email protected] | The domain and the destination registrar |
| Domain protection: add, keep or end | [email protected] | The domain and the word Domain protection |
| A phishing, malware or fraud site on a Wardmint domain | [email protected] | The URL, a dated screenshot and the evidence |
| A UDRP provider's notice | [email protected] | The case number and the provider |
| A mistake on this site | [email protected] | The page address and the correction |
What should I put in a support message?
Name the domain and describe what you expected to happen. For a payment, add the coin, the exact amount and the transaction ID. For DNS, paste the record as you entered it. One message per problem is quicker to answer.
We never ask for your password, your account number or your domain transfer (EPP) codes by email or chat. A message that asks for them did not come from us.
How do I report abuse?
Write to [email protected]; no account or form is needed. The abuse page lists what a useful report contains and the time we take for each type of report.
Where do legal requests go?
Send them to [email protected], addressed to DomaineGoat LLC, incorporated in Panama. We release the data we hold only when Panamanian law requires it (a Panamanian court or prosecutor's order), or in a UDRP case. A complaint about copyright, defamation, politics or a competitor leads to no action on the complaint alone; it takes a decision that binds us.
Looking for an answer first?
Most questions about prices, payment and transfers are in the FAQ.